Business Process Outsourcing (BPO) Whether you need a single resource for overflow calls or a whole team of analysts manipulating data, we can put together a custom solution to take over repetitive, tedious or laborious tasks. Leaving you to focus on doing what you do best.
We offer our outsource services to small start-ups looking for scalable growth as well as large companies looking to bring down their costs without compromising on quality. Our highly qualified experts are available to work on long term and short term projects or to provide elastic capacity for your own in-house operations. All our experts are graduates with fluency in at least two languages including English.
Here are some of the areas we can help you in however in summary, if the task can be performed by a human remotely then we can put together a resource to do it.
Inbound/Outbound Contact Centre
Sandbox operate a multichannel inbound and outbound contact centre that operates 24/7/365. Our contact centre agents can service your customer via phone, email, SMS or web chat. With our skills based call routing we can ensure that your customer gets the right outcome first time. Ongoing training and QA maintains our excellence and customer satisfaction.
Data Cleansing & Entry
Our data team can accept your data in any format whether digital or paper and run it through our cleansing processes which we automate where possible but can do it by eye if required. The clean data can be returned securely in a format of your choosing or entered directly in to your systems by our data entry team.
In the age of voice recognition and speech to text applications, transcription is still one of our popular services. We offer quick turnaround times without compromising on quality or accuracy. Whether you have a regular flow of audio that needs transcribing or ad-hoc requirements, we can promise quality and consistency.
Virtual Assistant Services
If your requirements are varied and unpredictable then consider using one of our virtual assistants. Our professional VA will perform your administrative tasks, answer your calls and emails, manage appointments or even update your blog and Linkedin.
If you have an eBay or Amazon store then your VA can upload items; answer queries; replenish depleted stock or even place orders with your dropshippers allowing you to peel yourself away from the laptop and retake control of your life.